FAQs

[solidcore] is a 50-minute high intensity, low impact, resistance training workout using slow and purposeful movements targeting the core, lower & upper body. Our class sizes are small, so you’ll get personalized attention during class! Be ready to sweat, shake, and come back wanting more! Learn more about the workout here!

Founder’s pricing doesn’t stick around for long! There are a limited number of founder’s memberships so secure your exclusive rate while it lasts.

You are charged immediately to lock in your Founder's Membership and secure the discounted rate, this covers your first month's payment and will give you direct access to booking when our schedule is live. Your next payment will not be until 30 days after the new studios opens.

Once the studio has opened and classes are on the schedule, you’ll be able to utilize your credits towards booking classes. The best way to reserve your spot is through the [solidcore] app. Once logged in, you can select your studio and book directly.

Don’t have credits? Reach out to [email protected] to get set up!

• If you are using your bring a buddy membership perk, you can bring a friend to class 1x on a rolling 30-day basis. Additionally, you can bring a buddy at a discounted rate up to 4x a month. To bring a buddy to class with you, you must use the [solidcore] app bring a buddy feature.

• To use the perk, after reserving a class for yourself in the [solidcore] app, tap the “bring a friend” button on your reservation. Then choose the buddy icon > select which credit you would like to use (or use your buddy pass if you’re a member) > and then enter your friend’s information and “submit” to add them!

Every [solidcore] studio can be accessed via a door code or digital key. The best way to unlock the studio is to use the “unlock door” feature in the [solidcore] app. The door code is also visible in your reservation information within the app and will be sent to you via email prior to the start of class if you prefer to type the code in manually.

Your membership will not activate until the studio is officially open. Once the studio opens, your membership becomes active and will appear in your account.

We’re thrilled you’re thinking of getting [stronger] with us! [solidcore] is an efficient and effective way to build muscle. Come to class ready to challenge yourself for 50-minutes! If you're willing to find the joy in the work, you can do [solidcore].

100%. In fact, this is THE workout for you. [solidcore] works your slow-twitch muscle fibers to failure. You’ll feel an intensity like you’ve never felt before. All kinds of athletes, pro and ameateur, tell us [solidcore] is the most challenging workout they’ve tried. You’re going to love the way you feel in and after class.

All signature classes are designed to accommodate beginners based on the resistance of the machine. If you see a Starter50: Intro To [solidcore] class or Foundation50: Build Your Basics class on your studio's schedule, these are perfect introductory classes to set you up for success! Regardless of your skill level, you will leave [empowered], and with those signature [solidcore] shakes! Please note that Foundation50 classes are only available in select studios. If it is your first time and a Starter50 or Foundation50 class is not available, we recommend taking a Full Body class.

No, [solidcore] is not Pilates, but it is a strength-training workout that uses a Pilates-inspired reformer. So, what makes [solidcore] different? One of the fundamental principles of Pilates is an emphasis on deep breathing, whereas [solidcore] predominantly focuses on heightening resistance, and stimulating each muscle with slow and controlled movements to trigger slow-twitch muscle fibers. By focusing on continuous time under tension, muscular endurance and strength is increased.

[solidcore] works by overloading and breaking down type 1 or slow-twitch muscle fibers. Slow-twitch muscle fibers are fatigue-resistant, and used for activities that require endurance. By progressively increasing resistance over time on our Pilates-inspired reformer, muscles gradually become stronger. Each strength-training exercise is designed to be twice as effective as traditional workouts. This unique methodology produces long, lean, sculpted muscles, and strength in both mind and body.

Consistency is key! Whether you can accommodate 1 class per week or 3 classes per week, the best way to get results is by consistently showing up each week. Our workout is designed to work your muscles to second stage muscle failure, so recovery is important. The amount of time your body needs to recover depends on your personal fitness level and nutrition. One of our coaches at a [solidcore] near you can speak with you about the membership options that will work best for your lifestyle, and help you become the [strongest] version of yourself.

Each person’s body will respond differently. Typically, individuals that attend class multiple times a week will feel stronger and notice changes within 30 days. Ultimately, if you want to see results you’ll have to put in the work! Consistency is vital.

Our workout is done barefoot and grip socks are optional. Shoes are not permitted on machines. Please bring a non-glass water bottle to stay hydrated; glass is not permitted in the studio for safety reasons. We have water fountains and bottled water available for purchase, as well. We recommend you bring a towel if you sweat since it's an intense workout!

Due to a limited number of spaces available, you can change or cancel your class up to 10 hours before the class starts. If you cancel within the 10-hour window, no-show for class, or arrive 5+ minutes late for class, you will lose your class credit and/or be subject to fees. Learn more about the cancellation policy here.

Monthly unlimited members: if this is your first late cancellation in a 30-day period, late cancellation fees will be waived. Learn more about membership perks here. New Client 2-week Unlimited Clients: no perks apply, and all fees are valid.

Please note we cannot give refunds.

To Cancel a Reservation:

Sign into your account
Go to “My Info” > “My Schedule”
Click “Cancel” next to the class you wish to cancel

Yes, you may. For your safety, if you’re 5 minutes late to class, you will not be able to access the studio or join class. It’s important to arrive on time for your safety to ensure your muscles are properly warmed up and so that you receive a balanced workout. This also minimizes distractions for clients already in class.

Professional cleaning staff regularly clean high-touch studio areas and machines. Additionally, our machines are treated biweekly with an EPA—and FDA-approved, long-lasting coating that is antimicrobial, antiviral, and antifungal. This coating has been laboratory-tested and confirmed to kill 99.9% of germs, including a wide variety of bacteria and fungi, for up to 90 days, providing long-lasting protection.

In addition to professional cleaning and the antimicrobial machine coating, clients wipe down their machines after each class as an added cleaning measure. We recently introduced new wipes that are more saturated than the version we previously offered in our studios. These wipes have antibacterial, antifungal, and virucidal properties.

Yes! Single credits, including express and coach-in-training classes, expire after 30 days. 5-packs have an expiration of 45 days and 10-packs expire after 90 days. The New Client 4 Pack has an expiration of 30 days. Credits activate on the day of purchase and the expiration date can be found in your emailed receipt.

Yes, you can sign-up for the waitlist up to 10 hours before the class. In the [solidcore] app, a class with a waitlist will say “waitlist” instead of “book”. Click “waitlist” to add yourself. If a spot opens up more than 10 hours in advance, you’ll be automatically enrolled and will receive a confirmation email. If you do not make it off the waitlist, the class will go into your account for future use.

IMPORTANT: By putting yourself on the waitlist, you acknowledge that you will be able to take the class if you get in. If you do not want the spot, you need to remove yourself from the waitlist 10 hours in advance from the start time of class. Canceling a waitlisted class less than 10 hours in advance counts as a late cancellation and clients who do so will be penalized accordingly.

To Check on Your Waitlist Status:

Sign into your account
Go to “My Info” > “My Schedule”
It will say “Waitlist Unconfirmed” if you got into the class
If you can’t remember what classes you waitlisted for, click on the word “Waitlist” on the top right in “My Schedule”

If you choose to double book classes, note that if you do not attend one of the classes, your credit will still be subject to our late cancellation policy.

Consistency is key! Whether you can accommodate 1 class per week or 3 classes per week, the best way to get results is by consistently showing up each week. Our workout is designed to work your muscles to second stage muscle failure, so recovery is important. The amount of time your body needs to recover depends on your personal fitness level and nutrition.

Yes!

Focus50: Core + Obliques + Upper Body: exclusively targets the upper body, obliques, and core. If you need a rest day for your lower body, have a long run coming up or are looking to pay extra attention to your upper body and abs, this is the class for you!

Focus50: Core + Lower + Upper Body: exclusively targets the lower body, upper body, and core. This class is great for those who are pregnant!

Focus50: Core + Obliques + Lower Body: targets the lower body, obliques, and core. Need to give your upper body a break or looking to build lower body strength? This is the class for you!

Find a solidcore studio near you to check the schedule for specialty class availability.

Off-Peak classes are the same 50-minute classes, but at non-traditional class times, therefore are at a lower price! Classes will be labeled “Off-Peak” on the schedule if your studio offers them.

Coach-in-training classes are led by coaches completing the final step in their training and are offered at select times only.

The safety of Mom and baby comes first. If your doctor gave you the green light, and you aren’t brand new to [solidcore], nothing is standing in the way of you and your strength. Let your coach know that you are pregnant before the start of your class so we can provide modifications if necessary.

The minimum age to take class is 16. Our clients under the age of 18 must have their parent or guardian sign their waiver prior to taking their first class with us.

If your class is canceled due to inclement weather, you’ll be notified before class. If you have not been notified, please assume the class is still occurring. To ensure you’ve opted in for [solidcore] notifications, please contact your studio directly.

For safety reasons, unattended children (under the age of 16) are not permitted in the studio at any time. We ask that clients please make alternate arrangements for childcare, as children cannot wait in the lobby while a parent takes class.

We ask that your phone is tucked safely away to eliminate distractions to you, your coach, and your fellow neighbors during class! If you bring your phone into the studio, please put it on silent or airplane mode and refrain from using it during class.

The most common reason is that you've opted out of one or more of our email lists at some point — usually by hitting "unsubscribe" at the bottom of an email or updating your email preferences.
[solidcore] sends two kinds of emails, and they're managed separately:

National emails: news, offers, partnerships, challenges, and more come from [solidcore] HQ. To opt back in, resubscribe here and fill out your info. You'll be added back to the list.
Local studio emails: class news, events, and updates from your home studio. To opt back in, reach out to your studio team directly and they'll get you set back up.

Resubscribing to one doesn't automatically opt you into the other, so if you want both, you'll want to do each separately. If you have any additional questions, reach out to [email protected].

Ultimately, it depends on your workout goals and what kind of workout routine you want to follow. How do you want to fit [solidcore] into that routine? If you anticipate taking one class each week, go for the 4-class/mo membership. If you want to take class 2-3 times a week, then go for the 8-class/mo membership. If you can't get enough and want to really challenge yourself, consider the monthly unlimited membership (3 or more classes/week)!

Your classes from a 4-class or 8-class/mo membership will not roll over.

Memberships will renew monthly. You are auto-charged each month on the day you purchased your membership (with the exception of founder's memberships). Not sure what day you purchased your membership? You can find this in the app under the "packages/purchases" page from the drop-down menu, or contact your studio and they will let you know!

You’re crushing your goals! You can purchase additional classes at a discounted rate in the [solidcore] app when going to book a class! You may consider upping your membership plan for the following month! Your studio is happy to make that switch for you.

Yes! Just reach out to your studio to request the switch!

To cancel a membership, please submit your request using our digital portal here. Our team will respond to all requests within 7 business days of form submission. Please note that we require a 30-day advanced notice ahead of your next billing date in order to not be charged for that month.

If you have questions, please contact your studio.

We offer discounts on select packages and memberships to active students, teachers, healthcare workers and military personnel. To verify you are eligible, please visit our MSTH verification page.

If you are using your bring a buddy membership perk, you can bring a friend to class 1x on a rolling 30-day basis. Additionally, you can bring a buddy at a discounted rate up to 4x a month. To bring a buddy to class with you, you must use the [solidcore] app bring a buddy feature.

If you choose to double book classes on an unlimited plan, note that one of your later class reservation(s) will be automatically canceled if you get into both classes. Just like booking single classes, you are still subject to our late cancellation policy, for both reservations.